Share your know-how
 paulmz EmbedAI Ltd. |
21/9/07 6:41 AM
Another disgruntled customer
Sorry, but I have to add my voice to the chorus of criticism following voda's unjustifiable move to mangle http header information. Apologies for being late, but I've only just stumbled across this forum (Actually, I have been searching for a forum like this from voda for ages; you keep it quiet don't you?)
We're a start up with a cross-platform wiki-like application. By cross-platform, I mean PC, cellphone, PDA, telematics terminals, Interent TVs, Internet toasters - you know. Imagine our surprise when, during our all important and much anticipated roll out week, we started getting support requests from early adopters suggesting that our content adaptation technology was failing. Fortunately, we are blessed with a strong team of technology experts and they rapidly identified the problem. That was the easy bit. Could we find anyone to speak to at Vodafone? Was there any information anywhere on what was going on? Rhetorical questions of course. Enough said. My complaints against voda are: 1/ Voda has no right to change the data that we deliver over the Internet to our (paying) customers. You are degrading our users' experience, and both you and we are paying the cost in lost revenue. 2/ If you're going to change the way the Internet works, you should at least warn people first - it's polite. 3/ It is staggering to think that voda failed to anticipate the problems that this move would cause the fledgling mobile Internet content and service industry. Voda failed to prepare any support or advice resources to help keep a very hard-working and determined business ecosystem alive - an ecosystem that voda badly needs to keep on side. 4/ As a voda business customer, numerous sites that I was using on my mobile phone suddenly stopped working (or appeared broken) - but that's ok because I understand from the TV advertising, etc. that voda has just invented the "mobile Internet" - clever. Well, please un-invent it, it's rubbish. Finally (honest), a very big THANK YOU to Mobile Monday London members for being there when the s**t hit the fan. |
